Customer Service

Respecting customers, understanding customers and creating value for customers are our service tenets, and solving problems for customers wholeheartedly and wholeheartedly is our service philosophy. We should communicate with "hearts" and serve with "six hearts".

1. Care and love: from the customer's point of view, grasp the customer's mood and needs, and be anxious about the customer's urgent needs; Think of problems for customers in advance, deal with problems in the bud, and prevent problems from expanding.

2. Second, sincerity and care: treat customers as their food and clothing parents from the bottom of the heart; Be meticulous and considerate of customers, do some practical things for customers, and make customers feel the importance of your existence.

3. Heart and perseverance: Treat and complete every job and service with the utmost care, and make sure that every consultation request, declaration, complaint, etc. from customers are everywhere and everything is managed; We regard service as our cause, quality as our life, and persevere.

Negligence in service is often small and instantaneous, but the harm to customers and the annoyance left in customers' hearts are long-term and spread, and the loss to corporate image may also be continuous and continuously extended. This is what we put forward in terms of service. The concept of "wholeheartedly and wholeheartedly" is put forward. Whether it is an old customer or a new customer, we must use the standard of "wholeheartedly and conscientiously" to complete every task of serving customers. Through the service of "wholeheartedly and dedicated", we can get customer satisfaction and our gratification.